policies & Terms of Service

Rider Safety

Commitment to Your Safety

At White Diamond Taxi & Tours, LLC, your safety and comfort are our top priorities. We adhere to the highest standards of vehicle maintenance, driver professionalism, and customer care to ensure every ride is safe, smooth, and enjoyable.

Driver Standards

  • All drivers are licensed, background-checked, and trained in defensive driving and customer service.

  • Drivers follow all local traffic laws and company safety protocols.

  • Vehicles are inspected regularly for cleanliness, comfort, and mechanical safety.

Passenger Responsibilities

  • When applicable or requested by driver, seatbelts must be worn at all times while the vehicle is in motion.

  • Please refrain from smoking, consuming unapproved alcohol, or using illegal substances inside the vehicle.

  • Children must be secured in appropriate car seats, provided upon request with advance notice.

  • Passengers are expected to treat drivers and vehicles with respect; any damage or misconduct may result in service refusal or additional fees.

Weather and Conditions

In the event of severe weather or unforeseen circumstances, schedules or routes may be adjusted to prioritize safety. Drivers will communicate updates promptly.

Health & Hygiene

Our vehicles are cleaned and sanitized regularly. If you are feeling unwell, we kindly ask you to inform us before your pickup time to make appropriate arrangements.

Terms of Service

White Diamond Taxi & Tours LLC

Last Updated: December 3, 2025

Welcome to White Diamond Taxi & Tours LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website, submitting a booking inquiry, or communicating with us, you agree to the following Terms of Service. If you do not agree, please discontinue use of our website and services.

1. Service Overview

White Diamond Taxi & Tours LLC provides luxury transportation, private transfers, and curated island tours within St. Thomas, U.S. Virgin Islands.

Our website offers information about our services and allows users to submit a booking request form. All bookings are finalized only after direct phone confirmation with a representative.

2. Booking Process

2.1 Inquiry Submission

You may request a booking by completing the form on our website. This form is an inquiry only and does not guarantee a reservation.

2.2 Phone Confirmation Required

A member of our team will contact you by phone to:

  • Confirm availability

  • Review service details

  • Finalize your booking

  • A booking is considered accepted and confirmed only after verbal confirmation is completed.

2.3 Payment via Third-Party Paylink

We do not accept payments directly through our website.

All payments are processed securely through a third-party payment provider via paylink sent to your email or mobile device.

By using the paylink, you agree to the terms, privacy policies, and security practices of the third-party payment processor.

White Diamond Taxi & Tours LLC does not store, access, or process your credit card data.

3. Cancellations & Refunds

All deposits are non-refundable.

Cancellation and refund policies will be explained during phone confirmation and included in your written confirmation message. By completing payment, you acknowledge and agree to the cancellation and refund policy provided at the time of booking.

4. Customer Responsibilities

You agree to:

  1. Provide accurate contact and booking information

  2. Arrive on time for scheduled services

  3. Comply with all safety instructions from drivers and guides

  4. Ensure all passengers behave respectfully and safely

  5. We reserve the right to refuse service to anyone engaging in unsafe or inappropriate behavior.

5. User Conduct

You agree not to:

  1. Misuse our website or communication systems

  2. Attempt to disrupt or hack our website

  3. Copy or misuse our intellectual property

  4. Submit fraudulent bookings or false information

6. Intellectual Property Rights

All content on this website — including but not limited to text, copywriting, images, branding, logos, service descriptions, digital assets, graphics, and website structure — is the exclusive property of White Diamond Taxi & Tours LLC and protected under U.S. and international copyright laws.

Users may not:

  1. Copy, duplicate, or republish website content

  2. Use our branding or materials for commercial purposes

  3. Reproduce tour descriptions, copywriting, or marketing content

  4. Create derivative works based on our content

  5. Unauthorized use may result in legal action.

7. Third-Party Services & Links

White Diamond Taxi & Tours LLC may partner with, recommend, feature, or coordinate services with third-party vendors and local operators, including excursion providers, attractions, activity operators, and other tourism-related businesses operating within the U.S. Virgin Islands.

While we may collaborate with select partner vendors to offer enhanced or combined experiences (“joint tours”), each partner vendor remains an independent business entity and is solely responsible for its own operations, personnel, equipment, permits, insurance, safety standards, and service delivery.

For joint or partnered tour experiences:

  • White Diamond Taxi & Tours LLC is responsible only for the transportation services and any services expressly stated as being provided by us

  • Partner vendors are responsible for their portion of the experience, including activities, equipment, guides, and on-site operations

  • Participation in any partnered activity is voluntary and subject to the partner vendor’s own terms, waivers, and safety requirements

Third-Party Payments & Paylinks

Payments for services may be processed through secure third-party payment providers via paylinks.

White Diamond Taxi & Tours LLC is not responsible for payment processing errors, chargebacks, or disputes arising from third-party payment platforms or partner vendors.

8. Limitation of Liability

To the fullest extent allowed by law, White Diamond Taxi & Tours LLC is not liable for:

  1. Website downtime

  2. User errors in submitted information

  3. Acts of nature, traffic delays, or events outside our control

  4. Third-party system failures (including payment processors)

Your use of our website and services is at your own discretion and risk.

9. Changes to These Terms

We may update these Terms of Service at any time. Updates take effect when posted. Continued use of our site constitutes acceptance of the revised terms.

10. Contact Information

White Diamond Taxi & Tours LLC

Email: tours@whitediamondstt.com

Phone: 340-998-4562

St. Thomas, U.S. Virgin Islands

Website privacy policy

Effective Date/Last Updated: December 3, 2025
Website: https://www.whitediamondstt.com
Company: White Diamond Taxi & Tours, LLC

1. Information We Collect

When you use our website or book a service, we may collect:

  • Name, phone number, and email address

  • Pickup and drop-off locations

  • Optional preferences or special requests

2. How We Use Your Information

We use your information solely to:

  • Process bookings

  • Communicate regarding reservations or service updates

  • Improve service quality and client experience

We do not sell, rent, or share your information with third parties for marketing purposes.

3. Payment Security

All payment information is encrypted and processed securely through a third-party, PCI-compliant payment processor. We do not store or access your credit card details.

4. Data Protection

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure.

5. Cookies

Our website may use cookies to enhance browsing experience and analyze traffic. You may choose to disable cookies in your browser settings.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at tours@whitediamondstt.com.

7. Policy Updates

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.